We’re delighted to share that, thanks to funding from Leeds Hospitals Charity, Carers Leeds now has a dedicated Hospital Carer Support Worker at Chapel Allerton Hospital, providing vital support to unpaid carers during some of the most challenging moments in their lives.

When someone experiences a neurological condition such as a stroke, family members often become carers overnight. At the same time as coping with shock, uncertainty and concern for their loved one’s recovery, carers are suddenly faced with unfamiliar systems, difficult decisions and worries about the future.

Patients with neurological conditions can spend long periods in hospital and often have complex rehabilitation needs. During this time, carers may also be dealing with concerns around housing, finances, care arrangements and returning home safely. Understandably, many carers can feel anxious, overwhelmed and unsure where to turn for support.

Over the past two years, demand for support from carers at Chapel Allerton Hospital has increased significantly, with referrals to Carers Leeds rising from just three in 2022–23 to 37 the following year. This growing need highlighted the importance of having dedicated support available for carers within the hospital setting.

Thanks to a grant of £49,985 from Leeds Hospitals Charity, we have been able to recruit Vikki Caroline as our new Hospital Carer Support Worker based at Chapel Allerton Hospital.

Vikki, who is part of the Carers Leeds hospital team, works closely with ward staff to help identify carers and ensure they receive the support they need throughout the hospital journey. From explaining hospital processes and providing emotional support, to helping carers navigate health, social care, housing and welfare systems, the role is designed to make sure carers feel listened to, informed and supported.

The support also continues during discharge planning, where carers are often expected to make important decisions quickly and under pressure. Having someone there to advocate for carers and support sensitive conversations can make a huge difference.

Speaking about the role, Vikki said:

I’m here to provide guidance and support to carers during what can often be a challenging and emotional time. Alongside my professional role, I also have personal experience as an unpaid carer, which has given me a deeper understanding of the realities that carers face.

I recognise the stress, uncertainty, and emotional strain that can arise in these situations. I understand how overwhelming it can be, especially when difficult decisions need to be made, such as arranging home care or finding a suitable care home. I am passionate about ensuring carers have someone they can turn to for support, reassurance and guidance.

We expect the role to support around 100 carers over two years, through tailored one-to-one support, helping them feel more confident in managing caring responsibilities when their loved one returns home. By ensuring carers are better informed and supported, the service will also help improve outcomes for patients and support smoother, safer hospital discharges.

We are incredibly grateful to Leeds Hospitals Charity for funding this role and recognising the vital contribution unpaid carers make to the recovery and wellbeing of the people they care for. Partnerships like this help us continue to ensure carers across Leeds receive the support they need, when they need it most.

For more information or to get in touch with Vikki and our hospital team, please contact hospitalteam@carersleeds.org.uk