Carers Leeds privacy statement
Carers Leeds collects and stores personal information on the carers who come to our service for information, advice and support. When we ask you for personal information we will
- Only ask for what we need
- Treat the information as confidential
- Store the information on a secure database.
The Carer Support Worker you talk to will take necessary personal information about you and will input this onto our database.
The information we keep about you is to help us offer you the best possible service. By keeping a record of our contact with you it will reduce the times you have to re-tell your story and help us plan with you what support you need.
We will only access the information when we have a valid reason to do so
We will protect it and make sure nobody other than our staff have access to it. Our records are only seen by Carers Leeds staff and staff who work at Carers Leeds but are employed by Leeds and York Partnership Foundation Trust and Touchstone.
We will always ask for consent from carers. When offering telephone help, we will ask for consent over the phone. When working face to face with carers we will ask for written consent.
What information do we record?
Carers can tell us what information they want to share with us. But we usually record, your name, date of birth, address, phone number, contact with professionals and your caring situation. Some sensitive information such as racial or ethnic origin, religion, health sexuality may also be recorded when relevant to your case.
The information we hold is kept for 7 years from the last date of contact.
You have a right to be able to see the information we keep on you and to restrict how we process it.
You can make a complaint to the ICO (Information Commissioners office) if you’re not satisfied with the way we keep and process your personal data.