Personal protective equipment (PPE) for unpaid carers

Leeds City Council is working with the Department of Health and Social Care, and in partnership with Carers Leeds to offer free personal protective equipment (PPE) to unpaid carers living in Leeds. If you don’t live in Leeds, please contact your local authority or find your local carers centre.


To get free PPE, you need to be an adult who:

      • Lives in the Leeds area (paying council tax to Leeds City Council)
      • Looks after a friend or family member due to disability, age, addiction or ill health
      • Does not get paid and the care is not linked to paid work or voluntary work

It is important to note that the use of PPE is recommended for unpaid carers and not mandatory.

Recommended levels of PPE

The level of PPE you need will depend on the type of care you provide. If you are an unpaid carer and you do not live with the person you provide care for, it is recommended that you follow the government PPE guidance for unpaid carers (External LINK).

It is very important that you follow the guidance regarding when to replace your PPE, how to put it on (External LINK) and how to take it off (External LINK). There is also a video available here (External Link), detailing how to put on and take off PPE safely.

It is important that used PPE is be taken off safely and disposed of safely in the normal domestic waste. As this has not been generated by a healthcare worker it is not classed as clinical or healthcare waste.

Order PPE

1: Sign up to the PPE portal

1. If you are an unpaid carer and require any PPE you must sign up to the National Department of Health and Social Care (DHSC) PPE portal before you can place an order.

2: Order PPE for unpaid carers

2. After you have signed up to the PPE portal, you can place an order for PPE.

For further information call the Department of Health and Social Care’s PPE portal customer service team on 0800 876 6802. The team is available from 7am to 7pm, 7 days a week.

Need Assistance?

If you are unable to sign up or have trouble using the PPE Portal use this simplified order form: PPE online order form

By completing this form the PPE Hub at Leeds City Council will offer assistance in using the PPE Portal for future orders.

If you need any help or support ordering PPE, please contact the Carers Advice Line on 0113 380 4300 and a Carer Support Worker can place your order over the telephone.